Summary: We don't record any personally-identifying information (unless you email us).
Our business model is simply to sell apps for money. Unlike some "free to use"
map apps we do not profit from users by recording your activity and selling
that information to advertisers and other third parties. None of our apps
require you to create an account with us or to supply an email address or similar
We receive limited information about the users of our apps from Apple, directly
from the apps when they connect to our servers, and from your web browser when you
view our websites. This is described in detail below. None of this information
personally identifies you to us.
We use this limited information for the administration of the business, to monitor
the operation of our servers, to detect and resolve problems and improve the operation
of the apps, to understand how our apps are used in aggregate, and for similar
legitimate business purposes. We may also share this information with law enforcement
and similar bodies, and we may disseminate highly-aggregated data (such as lists of
most popular maps) more widely.
In common with other app developers we receive the following information from Apple:
Apple supplies information when you purchase, upgrade or re-install
an app. This includes the date, the action (purchase, upgrade or re-install),
the device used (iPhone or iPad), the version of the app, and your country of
residence. We retain this information indefinitely, aggregated by week. None of
this information personally identifies you to us.
Apple supplies information about how frequently our apps are used but only
for users who have enabled this in the Settings app. We may retain this information
indefinitely. This information does not personally identify you to us.
If an app crashes, Apple may supply us with a crash report but only if you
have enabled this in the Settings app. We may retain these crash reports
indefinitely. These reports do not personally identify you to us.
We receive certain other information directly:
When you download maps, our server records the date and time,
the map that has been requested, the version of the app and the version of
iOS being used, the version of the app that you originally purchased, and
your IP address*. The IP address is currently retained for
1 year; the other information is retained indefinitely. None of this information
personally identifies you to us*.
If an error occurs while downloading a map, the app may try to report the
error to us. This report may include the same information that is recorded for
successful downloads, plus a description of the problem. This information
does not personally identify you to us*.
When you view an app's online help or an app's website, we record your IP
address*, the date and time, the page that you have accessed,
the page from which you followed a link to that page, and the web browser used
to access the page. We currently retain this information for 1 year. None
of this information personally identifies you to us*. None of
* Your internet service provider, and government agencies, could
personally identify you from your IP address. We, however, do not have access to
that data, so we do not consider IP addresses to be personally identifying;
typically from an IP address we can identify only your internet service provider
or other entity (employer, university etc.) providing your network connection.
Note that your map downloads may not be encrypted. This means that which maps
your have downloaded could be observed by anyone able to spy on the network
between you and our servers; this primarily means internet service providers
and government agencies, but also providers of any WiFi networks that you use,
e.g. hotels and cafes.
Within the apps:
Your location is obtained when you turn on that feature, and used to display
your position on the map. This information does not leave the app. You can
disable this in the Settings app.
Some of our apps can access your photos in order to display them on the map.
The photo data does not leave the app. You can disable this in the Settings
If you contact us by email, we record those emails and our replies. We
retain these communications indefinitely. Your email address is personally identifying;
this is the only time that we normally record personally-identifying information
about our users.
Please contact us if you have any questions about any of this.